Refund policy
At PeakWorkspace, we want you to be completely satisfied with your purchase. If you change your mind or there is a problem with your order, we're here to help.
1. Returns
You have the right to cancel your online order within 14 days of receiving your item, without having to provide a reason.
Once you have notified us that you wish to cancel, you must return the item within a further 14 days.
Items should be returned in their original condition, with their original packaging and accessories where reasonably possible.
You are responsible for taking reasonable care of the product while it is in your possession. If an item has been used or handled beyond what would reasonably be necessary to inspect it, we may make a reasonable deduction from your refund to reflect any reduction in value.
2. How to Request a Return
To request a return, please contact us at:
Email: support@peakworkspaceshop.com
Please include:
- Your order number
- Your name
- The item you wish to return
- The reason for your return, if you wish to provide one
We will provide you with instructions on how and where to return your item.
Please do not send an item back without contacting us first.
3. Return Shipping Costs
If you are returning an item because you have changed your mind, you are generally responsible for the cost of returning the item, unless we have agreed otherwise.
If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. Where applicable, we will arrange or reimburse reasonable return costs.
Your statutory consumer rights are not affected by this policy.
4. Refunds
Once we receive your returned item and confirm that it is eligible for a refund, we will process your refund.
Refunds will normally be made to the original payment method used to place the order.
Where you exercise your statutory right to cancel, we will refund the standard delivery charge paid for the original order. If you selected a more expensive delivery option, we are only required to refund the cost of the least expensive standard delivery option available.
We will normally process your refund within 14 days of receiving the returned item or, where applicable, receiving evidence that you have returned it.
Please allow additional time for your bank or payment provider to make the funds available in your account.
5. Faulty or Damaged Items
If your item arrives damaged, faulty or does not work as it should, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the problem
- Photographs or video showing the issue, where appropriate
We will assess the issue and, where required under applicable consumer law, provide an appropriate remedy such as a repair, replacement or refund.
6. Incorrect Items
If you receive an item that is different from what you ordered, please contact us as soon as possible.
We will arrange an appropriate solution, which may include providing the correct item or issuing a refund.
7. Items That Cannot Be Returned
Certain products may be excluded from the standard cancellation right where permitted by law, such as personalised or bespoke products and certain sealed goods that cannot be returned for health or hygiene reasons once opened.
If any of our products are subject to a specific exclusion, this will be clearly stated on the relevant product page.
8. Your Statutory Rights
Nothing in this policy affects your legal rights as a consumer.
If a product is faulty, not as described or does not do what it is supposed to do, you may have additional rights under UK consumer law.
Contact Us
If you have any questions about returns or refunds, please contact us:
PeakWorkspace
Email: support@peakworkspaceshop.com