Terms of service
Welcome to PeakWorkspace. These Terms of Service govern your use of our website and the purchase of products from our store.
By using our website or placing an order with us, you agree to these Terms of Service.
Please read these terms carefully before placing an order.
1. About PeakWorkspace
PeakWorkspace provides productivity and workspace products designed to support a more organised and focused working environment.
Customer Support:
support@peakworkspaceshop.com
Throughout these terms, “PeakWorkspace”, “we”, “us” or “our” refers to PeakWorkspace, and “you” or “customer” refers to the person using our website or purchasing our products.
2. Using Our Website
By using this website, you agree that you will:
- Provide accurate information when placing an order.
- Use the website only for lawful purposes.
- Not attempt to interfere with or damage the operation of the website.
- Not use our website to engage in fraudulent or unlawful activity.
- Not reproduce, copy or misuse our website content without permission.
We reserve the right to restrict access to our website where we reasonably believe it is necessary to protect our business, customers or website.
3. Products
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device or screen settings.
Product images are provided for illustrative purposes where appropriate.
We reserve the right to correct errors, update product information or change product availability where necessary.
Nothing in these terms affects your statutory rights regarding the quality, description or suitability of products.
4. Product Availability
All products are subject to availability.
If you place an order for a product that subsequently becomes unavailable, we will contact you and, where appropriate, offer you:
- A suitable alternative;
- A revised delivery arrangement; or
- A full refund.
5. Prices
All prices displayed on our website are shown in British Pounds (£) unless otherwise stated.
We take reasonable care to ensure that prices displayed on our website are accurate.
If we discover an obvious pricing error after you have placed an order, we will contact you before processing the order.
You will have the opportunity to confirm whether you wish to proceed at the correct price or receive a refund.
Any applicable delivery charges will be displayed during checkout before you complete your purchase.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will receive an order confirmation by email.
Your order will normally be accepted once we have confirmed that the product is available and payment has been successfully authorised.
We reserve the right to decline or cancel an order in reasonable circumstances, including where a product is unavailable, there is an obvious pricing or product description error, we suspect fraudulent activity, or we are unable to fulfil the order. Any cancellation or refund will be handled in accordance with applicable consumer law.
If we cancel an order after payment has been taken, we will provide a full refund.
7. Payment
Payment must be made using one of the payment methods available at checkout.
Payments are processed securely through our payment providers.
We do not have access to your complete payment card details.
Your order will normally only be processed once payment has been successfully authorised.
8. Delivery
We currently aim to deliver orders within the estimated delivery times shown on our website and at checkout.
Estimated delivery times are provided in good faith and may occasionally be affected by circumstances outside our reasonable control. If an order is significantly delayed or cannot be supplied, we will work with you to provide an appropriate solution in accordance with applicable consumer law.
For full information about delivery, please see our Shipping Policy.
Where applicable, tracking information will be provided once your order has been dispatched.
9. Returns, Refunds & Cancellations
Your rights to cancel an online purchase and obtain a refund are explained in our Refund & Returns Policy.
Nothing in these Terms of Service limits or excludes your statutory consumer rights.
For change-of-mind returns, please refer to our Refund & Returns Policy.
If a product is faulty, damaged, incorrectly supplied or not as described, you may have additional statutory rights.
10. Faulty or Incorrect Products
If you receive a faulty, damaged or incorrect product, please contact us at:
Please provide your order number and, where appropriate, photographs or other information that helps us understand the issue.
We will work with you to provide an appropriate remedy in accordance with applicable consumer law.
Businesses cannot use contractual terms to remove legal responsibility for situations where consumer law gives customers rights.
11. Intellectual Property
Unless otherwise stated, the content on the PeakWorkspace website, including:
- Logos
- Branding
- Product descriptions
- Images
- Graphics
- Website design
- Text
- Marketing materials
is owned by or licensed to PeakWorkspace and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify or commercially exploit our content without our prior written permission.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, services or platforms.
These third-party websites operate independently from PeakWorkspace.
We are not responsible for the content, availability, security or policies of third-party websites.
You should review their terms and privacy policies before using their services.
13. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful.
We are not responsible for losses that could not reasonably have been anticipated when the contract was formed, or for circumstances outside our reasonable control, subject always to your statutory consumer rights.
We do not exclude or limit liability for matters that cannot legally be excluded or limited under applicable law.
These Terms are intended to be fair and transparent and do not limit or exclude any rights or remedies that cannot lawfully be limited or excluded under applicable consumer law.
14. Events Outside Our Control
We will not be responsible for delays or failure to perform our obligations where this is caused by circumstances beyond our reasonable control. This does not limit or exclude any rights or remedies that cannot lawfully be limited or excluded under applicable consumer law.
This may include:
- Severe weather;
- Natural disasters;
- Strikes or industrial action;
- Major courier disruption;
- Government restrictions;
- Power or telecommunications failures;
- Other unforeseen circumstances.
Where possible, we will notify you of significant delays and take reasonable steps to minimise their impact.
15. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use and protect your personal information.
16. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website or legal requirements.
The latest version will always be published on our website.
Changes will apply from the date they are published and will not affect rights or obligations relating to orders already placed, unless required by law.
17. Governing Law
These Terms of Service are governed by the laws of England and Wales.
If you are a consumer, nothing in these Terms affects any mandatory consumer protections that apply to you under the laws of the country in which you live.
Nothing in these Terms affects your statutory rights.
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18. Contact Us
If you have any questions about these Terms of Service, your order or our products, please contact:
PeakWorkspace
Email: support@peakworkspaceshop.com
Address: 6 Croft View, Ryton, England, NE40 4HF, United Kingdom