Shipping policy
At PeakWorkspace, we aim to make your shopping experience simple and straightforward. Please find our shipping information below.
1. Shipping Destinations
We currently offer shipping to addresses within the United Kingdom.
If we expand our shipping destinations in the future, this policy will be updated accordingly.
2. Processing Times
Orders are normally processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or dispatched on weekends or UK public holidays.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information where tracking is available.
3. Delivery Times
Estimated delivery times are:
Standard UK Delivery: 5-8 business days
Please note that delivery times are estimates and are not guaranteed. Delays can occasionally occur due to circumstances outside our control, including courier delays, severe weather, public holidays or other unforeseen circumstances.
4. Shipping Costs
At Peak Workspace, we offer free shipping for all products.
5. Tracking Your Order
Where tracking is available, you will receive tracking information by email once your order has been dispatched.
Please allow some time for tracking information to become active after your order has been dispatched.
If you have not received your order within the expected delivery timeframe, please contact us at:
Please include your order number so that we can assist you as quickly as possible.
6. Delivery Delays
While we do our best to ensure your order arrives within the estimated delivery timeframe, PeakWorkspace cannot be held responsible for delays caused by circumstances outside our reasonable control.
This may include:
- Courier delays
- Severe weather
- Public holidays
- Strikes or industrial action
- Incorrect or incomplete delivery information
- Other unforeseen circumstances
If your order appears to be significantly delayed, please contact us and we will do our best to assist you.
7. Incorrect Delivery Information
Please ensure that your delivery address is correct before completing your order.
If you provide an incorrect or incomplete address, please contact us as soon as possible at support@peakworkspaceshop.com.
Once an order has been dispatched, we may not be able to change the delivery address.
8. Lost or Damaged Orders
If your order arrives damaged, please contact us at support@peakworkspaceshop.com as soon as possible and provide photographs of the packaging and damaged product where possible.
If your order appears to have been lost during delivery, please contact us so that we can investigate the matter with the delivery provider.
9. Customs & Import Charges
For orders delivered within the UK, there should generally be no additional customs or import charges payable by the customer.
If we begin offering international shipping, any applicable customs duties, taxes or import charges will be communicated where appropriate.
10. Contact Us
If you have any questions regarding your order or our shipping policy, please contact:
PeakWorkspace
Email: support@peakworkspaceshop.com